Returns & Exchanges
At MGR Mobile Store, we strive for complete customer satisfaction with every device and accessory purchase. If you are not entirely satisfied with your order, you can return or exchange your items within 30 days of delivery.
Initiate Request
Log into your account and select the order you wish to return, or contact our support team with your order number to receive a Return Merchandise Authorization (RMA).
Prepare Package
Carefully pack the mobile device in its original manufacturer packaging, ensuring all accessories, manuals, and protective films are included to avoid restocking fees.
Ship Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location, ensuring you keep a copy of the tracking receipt.
Inspection & Refund
Once our technicians verify the device condition and serial number, your refund or exchange will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing